Política de reembolso
WHAT IS YOUR RETURN POLICY?
- Most items purchased from mexmax.com may be returned for a refund within the first 30 days of delivery. For a limited time, we have extended our return window to the first 60 days of delivery!
- Items purchased from mexmax.com cannot be returned If opened. They must be in original packaging.
- We do not accept exchanges on food,personal hygiene or Medicines. Unless wrong items have been delivered and or the manufacturer defected.
- Returns received after the 30-day 60-day mark may be refused or subject to a restocking fee.
- Items listed as "final sale" are ineligible for return or exchange.
- Shipping fees are non-refundable.
Non-Returnable Items
Due to health and safety regulations, we cannot accept returns or exchanges on certain product categories, including but not limited to:
- Health and Beauty Products
- Candy
- Grocery Items
- Food Products
HOW TO RETURN AN ORDER (U.S. ONLY)
Follow these instructions to return an order purchased from www.mexmax.com (U.S. only):
- Email info@mexmax.com for a return label.
- Pack your item(s) in the shipping box in which your order arrived or in similar protective packaging.
- Use the return shipping label if provided to ship the package to mexmax.com.
Keep record of the tracking number on your return shipping label. Tracking numbers are not linked to your account.
Returns are typically processed within 3-5 business days of receipt at the Returns Center. You will be notified via email once your return is complete.
CREATE A RETURN LABEL
Return Address 7250 Oxford Way, Commerce CA 90040
CUSTOMS DENIAL AND REFUND POLICY
If a package is denied at customs for any reason, the cost of shipping or the equivalent value will be deducted from the refund amount. We are not responsible for customs regulations, duties, or import restrictions that may prevent delivery. It is the customer’s responsibility to ensure compliance with their country's import laws before placing an order.
